Managed Support Coverage
BizzHost is proud to offer Fully Managed services on all control panel (cPanel/WHM, Plesk, DirectAdmin) based VPSs and managed dedicated servers. By leveraging our years of experience you will now be able to experience powerful Hosting with ease.
Support Availability
Email/ticket support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit your support tickets please visit our support portal at https://billing.bizzhost.in/submitticket.php, please use your billing email address and password to login.
Unmanaged Services
BizzHost sells a variety of unmanaged platforms including but not limited to unmanaged kvm cloud, vps, or dedicated products with or without a control panel and unmanaged services sold without cPanel or WHM. By definition these services are considered unmanaged. Any dedicated server sold without a management add-on package is also considered unmanaged. BizzHost provides the following basic levels of support for any service deemed unmanaged.
Physical hardware management and replacement;
Network availability;
Support Requests not covered by our Unmanaged Services will be billed at an hourly rate
Any dedicated server that was formerly managed must be completely reinstalled to add management services or be subject to a re-provisioning fee at BizzHost's discretion.
Any VPS purchased as unmanaged will be unable to be converted to managed without a full reinstall, or the purchase of a new VPS package.
Systems are deployed with basic operating system only. All software license installs including control panel installs are the responsibility of the customer.
Support Coverage for Managed Services
BizzHost provides managed support for all system aspects listed below:
Physical hardware management, monitoring and replacement;
Network availability;
Free installation of the cPanel, Plesk or DirectAdmin control panel is done during VPS provisioning;
Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
Free initial security hardening;
Free initial accounts migration from remote system with the same control panel, paid migration services also offered;
Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components;
Best-effort support for 3rd party applications that do not impact the operability of the underlying control panel or operating system. Remote desktop environments are not supported.
Control panel support explained
cPanel/WHM
Control Panel
Upgrade/reinstall exim MTA
Upgrade/reinstall Courier or Dovecot POP3 and IMAP service
Support for maildir or mbox mail formats
Install/upgrade/reinstall/uninstall SpamAssassin
Install/upgrade/reinstall/uninstall ClamAV antivirus
Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
ASSP and ASSP Deluxe are not supported. Customer may install these products but will need to obtain support direct from the vendor.
Web service
Apache web server recompilation
LiteSpeed installation and configuration
OpenLiteSpeed is not supported at this time
LSCache or LiteMage setup and configuration
PHP upgrade or recompilation with additional options/modules directly supported by cPanel's EA3 or EA4 Script
MultiPHP supplied by cPanel's EA4
PHP configuration modification
Troubleshoot and repair Apache/LiteSpeed/PHP installation and/or configuration (note: custom Apache configuration or modules outside of EA4 are not supported)
Varnish support limited to Unixy Varnish only
Nginx support is extremely limited on cPanel, results not guaranteed. If an alternate to apache is required we recommend LiteSpeed
Tomcat installations are not supported at this time by cPanel
NodeJS may be installed but is not currently supported
Django is not supported at this time
MySQL / MariaDB
Upgrade MySQL or MariaDB version
Repair MySQL / MariaDB installation
Repair/optimize MySQL / MariaDB databases
Troubleshoot MySQL / MariaDB startup or connectivity issues
Downgrades of MySQL / MariaDB are not supported
PostgreSQL
Upgrade PostgreSQL as defined in cPanel Documentation
Troubleshoot PostgreSQL startup or connectivity issues
Downgrades of PostgreSQL are not supported
Nameserver
Repair/reinstall named
Named configuration troubleshooting
Repair/reinstall PowerDNS. Note; PowerDNS does not support DNS clustering
FTP service
Upgrade/reinstall proftpd server
Switch between pure-ftpd and proftpd
FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
Add-on Licenses
Repair/install Softaculous
Basic WHMCS troubleshooting; Advanced issues handled directly by WHMCS
Basic Blesta troubleshooting; Advanced issues handled directly by Blesta
Dedicated Servers with cPanel
Install/repair KernelCare
Install and basic configuration of CloudLinux
Configuration of Remote backup location if purchased
