Support Coverage

Acceptable Use Policy

Managed Support Coverage

BizzHost is proud to offer Fully Managed services on all control panel (cPanel/WHM, Plesk, DirectAdmin) based VPSs and managed dedicated servers. By leveraging our years of experience you will now be able to experience powerful Hosting with ease.

Support Availability

Email/ticket support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit your support tickets please visit our support portal at, please use your billing email address and password to login.

Unmanaged Services

BizzHost sells a variety of unmanaged platforms including but not limited to unmanaged kvm cloud, vps, or dedicated products with or without a control panel and unmanaged services sold without cPanel or WHM. By definition these services are considered unmanaged. Any dedicated server sold without a management add-on package is also considered unmanaged. BizzHost provides the following basic levels of support for any service deemed unmanaged.

  • Physical hardware management and replacement;
  • Network availability;
  • Support Requests not covered by our Unmanaged Services will be billed at an hourly rate
  • Any dedicated server that was formerly managed must be completely reinstalled to add management services or be subject to a re-provisioning fee at BizzHost's discretion.
  • Any VPS purchased as unmanaged will be unable to be converted to managed without a full reinstall, or the purchase of a new VPS package.
  • Systems are deployed with basic operating system only. All software license installs including control panel installs are the responsibility of the customer.

  • Support Coverage for Managed Services

    BizzHost provides managed support for all system aspects listed below:

  • Physical hardware management, monitoring and replacement;
  • Network availability;
  • Free installation of the cPanel, Plesk or DirectAdmin control panel is done during VPS provisioning;
  • Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
  • Free initial security hardening;
  • Free initial accounts migration from remote system with the same control panel, paid migration services also offered;
  • Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components;
  • Best-effort support for 3rd party applications that do not impact the operability of the underlying control panel or operating system. Remote desktop environments are not supported.

  • Control panel support explained


    Control Panel
  • Upgrade/reinstall exim MTA
  • Upgrade/reinstall Courier or Dovecot POP3 and IMAP service
  • Support for maildir or mbox mail formats
  • Install/upgrade/reinstall/uninstall SpamAssassin
  • Install/upgrade/reinstall/uninstall ClamAV antivirus
  • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
  • Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
  • ASSP and ASSP Deluxe are not supported. Customer may install these products but will need to obtain support direct from the vendor.
  • Web service
  • Apache web server recompilation
  • LiteSpeed installation and configuration
  • OpenLiteSpeed is not supported at this time
  • LSCache or LiteMage setup and configuration
  • PHP upgrade or recompilation with additional options/modules directly supported by cPanel's EA3 or EA4 Script
  • MultiPHP supplied by cPanel's EA4
  • PHP configuration modification
  • Troubleshoot and repair Apache/LiteSpeed/PHP installation and/or configuration (note: custom Apache configuration or modules outside of EA4 are not supported)
  • Varnish support limited to Unixy Varnish only
  • Nginx support is extremely limited on cPanel, results not guaranteed. If an alternate to apache is required we recommend LiteSpeed
  • Tomcat installations are not supported at this time by cPanel
  • NodeJS may be installed but is not currently supported
  • Django is not supported at this time
  • MySQL / MariaDB
  • Upgrade MySQL or MariaDB version
  • Repair MySQL / MariaDB installation
  • Repair/optimize MySQL / MariaDB databases
  • Troubleshoot MySQL / MariaDB startup or connectivity issues
  • Downgrades of MySQL / MariaDB are not supported
  • PostgreSQL
  • Upgrade PostgreSQL as defined in cPanel Documentation
  • Troubleshoot PostgreSQL startup or connectivity issues
  • Downgrades of PostgreSQL are not supported
  • Nameserver
  • Repair/reinstall named
  • Named configuration troubleshooting
  • Repair/reinstall PowerDNS. Note; PowerDNS does not support DNS clustering
  • FTP service
  • Upgrade/reinstall proftpd server
  • Switch between pure-ftpd and proftpd
  • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
  • Add-on Licenses
  • Repair/install Softaculous
  • Basic WHMCS troubleshooting; Advanced issues handled directly by WHMCS
  • Basic Blesta troubleshooting; Advanced issues handled directly by Blesta
  • Dedicated Servers with cPanel
  • Install/repair KernelCare
  • Install and basic configuration of CloudLinux
  • Configuration of Remote backup location if purchased
  • 24/7/365 Support

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    World Class Hosting

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